Marketing Trenches

Had a discussion with a professional services firm today regarding a problem they’re experiencing.  The problem revolves around a very simple yet often overlooked page on the typical company website - the contact form.  This company recently redesigned their website, and while site traffic has been rising, their lead volume from these site contact forms has been declining.  As a matter of fact, the numbers from their web analytics package were pretty staggering - in the last month alone, 476 page views of the contact page, and only 3 form submissions.

While we looked under a bunch of rocks to rule out other problems, one look at the contact page told me everything I needed to know.  Here are the problems, and the prescribed medication:

Problem #1: The page is waaaay too crowded.  Lots of links, lots of imagery, lots of reasons to leave.

Solution #1: Treat someone sitting on your contact page like someone sitting at your cash register ready to make a purchase, except in this case remove the Snickers bars, the US Weekly and the Chapstick display.  Remove all clutter other than the essentials.

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So your boss just dropped the following task on you - you need to cut marketing spend, and you also need to figure out how to make that spend work better from an ROI standpoint.  If it makes you feel any better, you’re not alone.  Marketing department heads are getting hit with that same task in every type of organization. 

The better news is that this task is really not that difficult, especially if you are using the appropriate tracking mechanisms.  The potential solutions to this problem are endless, yet the implementation can seem complicated.  Here are 3 basic places to start:

1. Assuming you know which marketing vehicles are your most efficient performers from a lead generation or customer acquisition standpoint, cut out the poor performers for the time being and focus on the top performers.  If search engine marketing drives leads at half the cost of direct mail (without sacrificing quality of course), then cut direct mail and focus on search engine marketing.  If your affiliate program drives new e-commerce customers at a $20 cost per acquisition while your email marketing program drives new e-commerce customers at a $75 cost per aquisition, cut the email marketing and focus in on the affiliate program. 

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I’ve addressed this question three times in the past week, so it finally registered on my blog-worthy radar.  Microsites and landing pages are certainly related.  Close cousins, yes.  Siblings, no. 

Landing Pages

Let’s start with the landing page.  Landing pages are typically one-page creations.  They focus on one particular offer, and specifically on getting the visitor to take advantage of that particular offer.  Sometimes called lead capture vehicles, landing pages are used primarily for direct marketing programs - pay per click search engine marketing, direct mail, print advertising, etc.  Well-designed landing pages are critical to the success of these campaigns, and the savviest of marketers use and test hundreds of different landing pages in order to optimize conversion rates. 

For visual reference, here is an example of a Gold’s Gym landing page touting their 7-day free membership:

Gold’s Gym Landing Page

Microsites

Microsites, sometimes called minisites or sitelets, typically consist of a cluster of web pages and are used for a variety of purposes: 

• Large consumer goods companies may use microsites to independently market a new product, because the primary company website may leave the product underexposed. 
• A newspaper may use a microsite to cover a time-sensitive and popular event, such as the upcoming presidential election or the Olympics. 
• A business-to-business software company may use a microsite to provide prospects with deep information on a product, information that cannot be handled via a landing page. 

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